Privacy Policy

This Privacy Policy describes how Hangry Joe's ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at fresh-hangryjoes.click (the "Website"), place food orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your data in a transparent, lawful, and responsible manner.

By accessing or using our Website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our Website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other applicable federal and state consumer protection regulations.

1. About Us

Hangry Joe's is a food business operating in the United States. We provide food products and related services to customers through our online platform and physical operations. For all privacy-related matters, you may contact us using the information provided below:

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you register for an account, place an order, subscribe to our newsletter, or otherwise interact with our services, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Username and password (stored in encrypted form)
• Profile photo (if voluntarily provided)
• Date of birth (for age verification purposes)
• Payment information (processed through secure third-party payment processors; we do not store full credit card numbers)

2.2 Order and Transaction Information

When you place an order through our Website, we collect:

• Order history and details (items ordered, quantities, special instructions)
• Order frequency and spending patterns
• Delivery preferences and instructions
• Payment method type (e.g., credit card, debit card, digital wallet)
• Transaction identifiers and confirmation numbers
• Promotional codes or discount vouchers used

2.3 Usage and Technical Data

When you visit our Website, we automatically collect certain technical information through cookies, web beacons, pixels, and similar tracking technologies, including:

• IP address
• Browser type and version
• Operating system and device type
• Screen resolution and display settings
• Pages visited on our Website
• Time and date of your visit
• Time spent on each page
• Referring website (the URL that brought you to our Website)
• Links clicked and actions taken on our Website
• Search queries entered on our Website
• Session identifiers and clickstream data

2.4 Device Information

We collect information about the devices you use to access our Website, including:

• Device identifiers (advertising ID, device ID)
• Mobile network information
• Hardware model and specifications
• Operating system version
• Browser plug-in types and versions
• Time zone settings

2.5 Location Data

With your consent or as technically necessary to provide delivery services, we may collect:

• General geographic location based on IP address
• Precise geolocation data (if you grant permission through your device settings)
• Delivery address and location preferences

2.6 Communications and Feedback

When you contact us or provide feedback, we collect:

• Content of messages sent to our customer support team
• Reviews and ratings you leave for our products or services
• Survey responses
• Social media interactions where you tag or mention us
• Correspondence records

2.7 Information Collected Automatically

We use cookies and similar technologies to collect information automatically. Please see Section 8 (Cookie Usage) of this Privacy Policy for more details. You may also refer to our Cookie Policy available on our Website for comprehensive information about our use of cookies.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Arranging delivery or pickup of your orders
• Managing your account and profile
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, receipts, and status updates
• Handling returns, refunds, and cancellations
• Providing customer support and responding to your inquiries
• Verifying your identity and age when required

3.2 Website Improvement and Analytics

• Analyzing how visitors use our Website to improve user experience
• Monitoring Website performance, functionality, and security
• Conducting internal research and analysis to improve our products and services
• Understanding customer preferences and food ordering trends
• Testing new features, menus, and functionalities
• Generating aggregated, anonymized statistical reports

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent or as otherwise permitted by law)
• Providing personalized recommendations based on your order history
• Running loyalty programs, contests, and promotional campaigns
• Delivering targeted advertising on our Website and third-party platforms
• Remarketing to customers who have previously visited our Website
• Sending SMS notifications about your orders or promotions (where you have opted in)

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, by replying STOP to any SMS message, or by contacting us at [email protected]. Please note that opting out of marketing communications will not affect transactional or service-related communications.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Enforcing our Terms of Service and other agreements
• Detecting, investigating, and preventing fraudulent, harmful, or illegal activity
• Protecting the rights, property, and safety of Hangry Joe's, our customers, and the public
• Resolving disputes and handling legal claims

3.5 Business Operations

• Managing our business relationships and vendor contracts
• Conducting due diligence in connection with mergers, acquisitions, or business transactions
• Maintaining accurate business records
• Training staff and improving service quality

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. We may, however, share your information with select third parties under the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business and providing services to you. These service providers are contractually obligated to protect your data and may only use it for the purposes for which it was disclosed. Such providers include:

• Payment processors (e.g., Stripe, Square, PayPal) to handle payment transactions securely
• Delivery and logistics partners to fulfill and deliver your food orders
• Email and SMS service providers to send transactional and marketing communications
• Cloud hosting and data storage providers to maintain and operate our Website infrastructure
• Analytics providers (e.g., Google Analytics) to help us understand Website usage
• Customer support platforms to manage customer inquiries and support tickets
• Advertising and marketing platforms (e.g., Google Ads, Meta/Facebook Ads) to deliver targeted advertising
• Fraud prevention services to protect against unauthorized transactions

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or protect our legal rights
• Protect against fraud, security threats, or illegal activity
• Protect the vital interests of any person
• Respond to requests from law enforcement agencies, regulatory authorities, or judicial proceedings

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, financing, or similar corporate transaction involving Hangry Joe's, your personal information may be transferred to the acquiring entity or successor organization as part of that transaction. We will notify you via email and/or a prominent notice on our Website prior to your personal information becoming subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. Such data does not constitute personal information and is not subject to the same restrictions.

4.5 With Your Consent

We may share your personal information with additional third parties when you provide explicit consent for such sharing. You may withdraw this consent at any time by contacting us at [email protected].

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our Website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text.
• Firewalls and Intrusion Detection: We deploy firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Secure Payment Processing: All payment transactions are processed through PCI DSS-compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, using role-based access controls.
• Data Backup: We maintain regular, encrypted backups of our data to ensure business continuity.

5.2 Administrative Safeguards

• Privacy and data security training for all employees who handle personal information
• Internal data handling policies and procedures
• Contractual data protection obligations with all third-party service providers
• Regular review and updating of our privacy and security practices

5.3 Limitations

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your personal information. In the event of a data breach that affects your rights and freedoms, we will notify you and applicable regulatory authorities as required by law. If you suspect unauthorized access to your account, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence, you may have the following rights with respect to your personal information. We respect and honor these rights and will respond to verified requests within the timeframes required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights (All U.S. Users)

Regardless of your state of residence, we provide the following rights to all users of our Website:

• Right to Access: You may request a copy of the personal information we hold about you by contacting us at [email protected].
• Right to Correction: You may update or correct your personal information by logging into your account or contacting us directly.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements and legitimate business needs.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Account Closure: You may request the closure of your Hangry Joe's account at any time.

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: fresh-hangryjoes.click

We will acknowledge your request within 10 business days and respond fully within 45 calendar days of receipt. If we need additional time, we will notify you. We may need to verify your identity before processing your request to protect against unauthorized disclosure.

You may designate an authorized agent to make requests on your behalf. We may require written proof of authorization and verification of your identity in such cases.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, enforce agreements, and conduct our legitimate business operations. The following retention periods apply as general guidelines:

Upon expiration of the applicable retention period, we will securely delete, destroy, or anonymize your personal information in a manner that prevents reconstruction or identification.

8. Cookie Usage

Our Website uses cookies and similar tracking technologies (including web beacons, pixels, and local storage objects) to enhance your experience, analyze usage patterns, and support our marketing activities.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function properly, including maintaining your session, managing your shopping cart, and processing payments. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect information about how visitors use our Website, helping us improve performance and user experience (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences such as language settings, saved addresses, and login status.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our advertising campaigns across other websites and platforms.

8.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. Most browsers allow you to:

• View what cookies are stored on your device
• Delete cookies individually or in bulk
• Block cookies from specific or all websites
• Set preferences for certain types of cookies

For more detailed information about the specific cookies we use, their purposes, and how to manage your preferences, please refer to our full Cookie Policy available on our Website at fresh-hangryjoes.click.

9. Children's Privacy

Our Website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, as protected by the Children's Online Privacy Protection Act (COPPA), or from minors under the age of 18.

If you are under 18 years of age, please do not use our Website or provide us with any personal information. If you are a parent or legal guardian and believe that your child under 18 has provided personal information to us without your consent, please contact us immediately at [email protected] so that we can take appropriate steps to locate and delete such information from our records.

We do not knowingly market to or engage children through our Website. If we discover that we have inadvertently collected personal information from a minor, we will promptly delete that information from our systems.

10. International Data Transfers

Hangry Joe's is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. However, some of our third-party service providers and business partners may be located in or operate servers in other countries.

If your personal information is transferred to, processed in, or accessed from countries outside the United States, we take steps to ensure that such transfers comply with applicable privacy laws and that appropriate safeguards are in place to protect your personal information. These safeguards may include:

• Contractual obligations requiring service providers to maintain data protection standards equivalent to those in the United States
• Standard contractual clauses or data processing agreements
• Verification that recipient countries provide an adequate level of data protection

Please be aware that data protection laws in other countries may differ from those in the United States and may provide different levels of protection. By using our Website and services, you acknowledge and consent to the potential transfer of your personal information as described in this section.

11. Third-Party Websites and Links

Our Website may contain links to third-party websites, social media platforms, or applications that are operated by entities independent of Hangry Joe's. When you click on such links, you will leave our Website and be directed to a third-party site governed by that site's own privacy policy.

We have no control over, and are not responsible for, the content, privacy practices, or data handling of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information. The inclusion of a link on our Website does not imply our endorsement or affiliation with the linked website.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our Website does not currently respond to DNT browser signals in a standardized way. We continue to monitor developments in this area and will update our practices as industry standards evolve.

California residents may also be entitled to request information about our disclosure of personal information to third parties for direct marketing purposes under California's "Shine the Light" law (California Civil Code Section 1798.83). To make such a request, please contact us at [email protected].

13. Marketing and Advertising Choices

We participate in interest-based advertising programs and may display targeted advertisements to you based on your browsing history and interactions with our Website. You may opt out of interest-based advertising through the following mechanisms:

• Network Advertising Initiative (NAI): Visit www.networkadvertising.org/choices/ to opt out of participating networks.
• Digital Advertising Alliance (DAA): Visit www.aboutads.info/choices/ to manage your ad preferences.
• Google Ad Settings: Manage your Google advertising preferences at adssettings.google.com.
• Email Opt-Out: Click the "unsubscribe" link in any marketing email from us.
• SMS Opt-Out: Reply STOP to any marketing SMS message.

Opting out of interest-based advertising does not mean you will stop seeing advertisements altogether; you will continue to see general, non-targeted ads.

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first to resolve the matter directly.

14.1 Contact Us Directly

You may submit a privacy complaint to us by:

• Email: [email protected] with the subject line "Privacy Complaint"

We will acknowledge your complaint within 5 business days and work to resolve it within 30 calendar days. Complex complaints may require additional time, and we will keep you informed of our progress.

14.2 File a Complaint with the Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal consumer protection authority in the United States. If you believe your consumer privacy rights have been violated and we have not resolved your complaint satisfactorily, you may file a complaint with the FTC:

• Online: reportfraud.ftc.gov
• Phone: 1-877-382-4357 (1-877-FTC-HELP)
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

14.3 California Residents — File a Complaint with the California Privacy Protection Agency (CPPA)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

• Online: cppa.ca.gov
• Email: [email protected]
• Mail: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

14.4 State Attorney General Offices

Residents of other states may also file privacy complaints with their respective State Attorney General's office. We encourage you to refer to your state's official government website for contact information and instructions.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, business operations, or applicable laws and regulations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our Website homepage
• Send you an email notification to the address associated with your account (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us: